At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate …
In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel …
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account. Go to Booking History Click the “Reschedule” button to the service you would like to change Click on the “Choose Your Service” where you can change the date and time A notification of the change …
Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.
Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz
Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion. You can get a quote here.
Only one voucher per booking can be applied. Each promotion will have the terms and conditions of use listed on the promotion.
Please make sure your email is correct so we can make the necessary adjustments to your booking.