Archives: FAQs

How do I communicate with my cleaner

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate …

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Does the cleaning service also include ironing and washing?

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Can I pay for my service in cash or cheque?

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

What payment gateway does Premium Clean use?

To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz

How much does a service cost via Premium clean?

Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion. You can get a quote here.