To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz”
What payment gateway does Premium Clean use? Read More »
Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.
How can I change my personal details and email address? Read More »
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account. Go to Booking History. Click the Reschedule button for the service you would like to change Click on Choose Your Service, where you can change the date and time A notification of the change
How can I alter the time or date of my one-off booking? Read More »
In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel
What would I do if my cleaner did not show up? Read More »
At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate
How do I communicate with my cleaner Read More »
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.
How do I contact the support team? Read More »
If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges. We take pride in building successful relationships with our
What if I am not happy with my cleaner? Read More »
Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home. You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining
How do I change my cleaning schedule? Read More »
We understand that you will love the cleaning services of particular cleaners so, yes. We will always ensure that you get the same cleaner every time you book with us. In case they are not available, don’t worry! We will send you other cleaners and we guarantee that you will also love their work.”
Will I have the same cleaner? Read More »
Our Credit Card payment method is fully encrypted to provide 100% safety to you. Take note that you are not paying at the time of booking. The amount will be debited from your account the day before serving or 24 hours prior to the service. With this, you will only be charged once the service
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