Frequently Asked Questions

We are always available to answer your queries but here are answers to a few of your frequently asked questions.

Hey there! You have questions, we have the answers!

Listed below are some of the frequently asked questions that we have received from our clients and customers regarding our company, Premium Clean, our services, and booking procedures.To make it easier for you, we have included explanation videos and articles.

About Premium Clean
We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking. You can do this through the online booking form, the mobile application, or give us a call!

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining your concerns. Second, log in to your premium cleaning account through our website. And third, use the features of our mobile application for an enhanced digital experience!

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

Typically, you’ll get 1 or 2 cleaners for your cleaning appointment. In other instances, it may depend on the services you have booked and cleaner availability. On big jobs like moving out cleaning, we send teams of 2 or 3 cleaners to focus on different tasks and areas of the house. Feel free to contact us for more information.

If you wish to cancel the booking, you may do so within 24 hours and it is going to be free of charge. Unfortunately, we charge a cancellation fee of $35 once your booking has been confirmed or the cancellation was done on the day of service.

We do this to cover any lapses that the cancellation may have brought to our cleaner’s schedule.

If you need more information, you can give us a call.

About our Cleaners

We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking. You can do this through the online booking form, the mobile application, or give us a call!

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining your concerns. Second, log in to your premium cleaning account through our website. And third, use the features of our mobile application for an enhanced digital experience!

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

Typically, you’ll get 1 or 2 cleaners for your cleaning appointment. In other instances, it may depend on the services you have booked and cleaner availability. On big jobs like moving out cleaning, we send teams of 2 or 3 cleaners to focus on different tasks and areas of the house. Feel free to contact us for more information.

If you wish to cancel the booking, you may do so within 24 hours and it is going to be free of charge. Unfortunately, we charge a cancellation fee of $35 once your booking has been confirmed or the cancellation was done on the day of service.

We do this to cover any lapses that the cancellation may have brought to our cleaner’s schedule.

If you need more information, you can give us a call.

About our Cleaning Services

We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking. You can do this through the online booking form, the mobile application, or give us a call!

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining your concerns. Second, log in to your premium cleaning account through our website. And third, use the features of our mobile application for an enhanced digital experience!

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

Typically, you’ll get 1 or 2 cleaners for your cleaning appointment. In other instances, it may depend on the services you have booked and cleaner availability. On big jobs like moving out cleaning, we send teams of 2 or 3 cleaners to focus on different tasks and areas of the house. Feel free to contact us for more information.

If you wish to cancel the booking, you may do so within 24 hours and it is going to be free of charge. Unfortunately, we charge a cancellation fee of $35 once your booking has been confirmed or the cancellation was done on the day of service.

We do this to cover any lapses that the cancellation may have brought to our cleaner’s schedule.

If you need more information, you can give us a call.

About our Booking Process

We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking. You can do this through the online booking form, the mobile application, or give us a call!

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining your concerns. Second, log in to your premium cleaning account through our website. And third, use the features of our mobile application for an enhanced digital experience!

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

Typically, you’ll get 1 or 2 cleaners for your cleaning appointment. In other instances, it may depend on the services you have booked and cleaner availability. On big jobs like moving out cleaning, we send teams of 2 or 3 cleaners to focus on different tasks and areas of the house. Feel free to contact us for more information.

If you wish to cancel the booking, you may do so within 24 hours and it is going to be free of charge. Unfortunately, we charge a cancellation fee of $35 once your booking has been confirmed or the cancellation was done on the day of service.

We do this to cover any lapses that the cancellation may have brought to our cleaner’s schedule.

If you need more information, you can give us a call.

About our Customer Support

We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking. You can do this through the online booking form, the mobile application, or give us a call!

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining your concerns. Second, log in to your premium cleaning account through our website. And third, use the features of our mobile application for an enhanced digital experience!

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

Typically, you’ll get 1 or 2 cleaners for your cleaning appointment. In other instances, it may depend on the services you have booked and cleaner availability. On big jobs like moving out cleaning, we send teams of 2 or 3 cleaners to focus on different tasks and areas of the house. Feel free to contact us for more information.

If you wish to cancel the booking, you may do so within 24 hours and it is going to be free of charge. Unfortunately, we charge a cancellation fee of $35 once your booking has been confirmed or the cancellation was done on the day of service.

We do this to cover any lapses that the cancellation may have brought to our cleaner’s schedule.

If you need more information, you can give us a call.

Before the Cleaning Service

We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking. You can do this through the online booking form, the mobile application, or give us a call!

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining your concerns. Second, log in to your premium cleaning account through our website. And third, use the features of our mobile application for an enhanced digital experience!

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

Typically, you’ll get 1 or 2 cleaners for your cleaning appointment. In other instances, it may depend on the services you have booked and cleaner availability. On big jobs like moving out cleaning, we send teams of 2 or 3 cleaners to focus on different tasks and areas of the house. Feel free to contact us for more information.

If you wish to cancel the booking, you may do so within 24 hours and it is going to be free of charge. Unfortunately, we charge a cancellation fee of $35 once your booking has been confirmed or the cancellation was done on the day of service.

We do this to cover any lapses that the cancellation may have brought to our cleaner’s schedule.

If you need more information, you can give us a call.

During the Cleaning Service

We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking. You can do this through the online booking form, the mobile application, or give us a call!

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining your concerns. Second, log in to your premium cleaning account through our website. And third, use the features of our mobile application for an enhanced digital experience!

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

Typically, you’ll get 1 or 2 cleaners for your cleaning appointment. In other instances, it may depend on the services you have booked and cleaner availability. On big jobs like moving out cleaning, we send teams of 2 or 3 cleaners to focus on different tasks and areas of the house. Feel free to contact us for more information.

If you wish to cancel the booking, you may do so within 24 hours and it is going to be free of charge. Unfortunately, we charge a cancellation fee of $35 once your booking has been confirmed or the cancellation was done on the day of service.

We do this to cover any lapses that the cancellation may have brought to our cleaner’s schedule.

If you need more information, you can give us a call.

Other FAQs

We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking. You can do this through the online booking form, the mobile application, or give us a call!

Do you wish to reschedule your cleaning appointment due to a conflict of schedule or other personal reasons? Regardless of that, we will surely help you find the best time we can visit your home.

You can contact us for rescheduling in three ways. First, you can simply send our support team an email explaining your concerns. Second, log in to your premium cleaning account through our website. And third, use the features of our mobile application for an enhanced digital experience!

Please do not hesitate to contact us to reschedule your appointment. We will gladly serve you!

Typically, you’ll get 1 or 2 cleaners for your cleaning appointment. In other instances, it may depend on the services you have booked and cleaner availability. On big jobs like moving out cleaning, we send teams of 2 or 3 cleaners to focus on different tasks and areas of the house. Feel free to contact us for more information.

If you wish to cancel the booking, you may do so within 24 hours and it is going to be free of charge. Unfortunately, we charge a cancellation fee of $35 once your booking has been confirmed or the cancellation was done on the day of service.

We do this to cover any lapses that the cancellation may have brought to our cleaner’s schedule.

If you need more information, you can give us a call.

Book a cleaner today

Get your weekend back with our regular, catchup or once off cleans.

Call our friendly team

0800 786 780

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