Frequently Asked Questions

We are always available to answer your queries but here are answers to a few of your frequently asked questions.

Hey there! You have questions, we have the answers!

Listed below are some of the frequently asked questions that we have received from our clients and customers regarding our company, Premium Clean, our services, and booking procedures.To make it easier for you, we have included explanation videos and articles.

About Premium Clean
At Premium Clean, we value transparency and honesty. Our company believes in a simplified booking process that provides all the necessary details and fees. We delivered on that promise. We completely get that it’s beyond frustrating when things don’t go smoothly. With that, we aim to answer quickly and deliver what we have promised you. Constantly improving, no one is perfect and will inevitably make a mistake at some point. Our philosophy makes us see every issue as a learning opportunity and the result is to provide more amazing service for you! Our goal is to constantly grow and improve to make your premium service possible. Finally, we aim to save you a bunch of time and let you do the things you love doing. We take this responsibility to provide you with reliable & consistent cleaning services. And yes, we own this.

We value the money you invest in our services, with that we let you meet our cleaners so you can set up expectations from them.

More Time for you: Through our online booking system you can schedule your weekly, bi-weekly, and monthly cleaning schedules at once and forget about chores. Spend time focusing on your loved ones and on yourself while our cleaners give your place the sparkle it deserves.

Online Convenience: You only need less than 60 seconds to book an online appointment either through our official website or Premium Cleaning App. we streamlined the booking process into 3 simple steps:

  1. Select a service that matches your needs
  2. Choose  your preferred date and time
  3. Update your special instructions then make your appointment

5 Star Customer Service: We strive to resolve any issues on the same day. Our customer service team is available 24/7 to answer your questions. You can contact us through our multiple channels including Call, Email, and Webchat.

Highly-rated Cleaners: Part of our corporate responsibility is to compensate our cleaners fairly.  Given our rigorous vetting process, we only employ passionate and experienced cleaners. With that, we give them the pay they deserve.

Fair Fixed Price: We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs.

Tailored Cleaning Services: Our years of experience in the industry allowed us to understand the market and its ever-changing cleaning needs. From Standard regular cleaning and Move Out/In cleaning to Deep cleaning, we continuously study cleaning techniques to innovate our services and improve our checklist as well as introduce new service packages.

We also cater to your personal requirements which is why we enable you to optimize your cleaning service according to your needs by creating your own checklist.

100% Satisfaction Guarantee: One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours.  Part of our promise for 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

Our company, Premium Clean, has been around New Zealand since 2015.  We have completed more than 30,000 cleaning jobs. With hard work, we are now successfully operating in more than 9 cities.  We are also known as the number 1 cleaning company in the industry.

Having a long track record, we have adopted the use of technology to save our customers’ time and deliver consistent service. Our booking process enhances our reliability in the field. Aside from that, we continuously improve our rigorous vetting process to find the best cleaners in the market.

On top of all that, Premium Clean services have earned a 5-star customer service which helps us become the customer’s no. 1 choice.

Premium Clean is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner.

Aside from that, our cleaners go through a rigorous vetting process before we bring them in. They use the Premium Cleaning app to receive and understand your requirements.

Finally, we value our customers and believe in providing you with better results from our service and help make your life easier and “give back your time.

About our Cleaners

At Premium Clean, we value transparency and honesty. Our company believes in a simplified booking process that provides all the necessary details and fees.

We delivered on that promise. We completely get that it’s beyond frustrating when things don’t go smoothly. With that, we aim to answer quickly and deliver what we have promised you.

Constantly improving, no one is perfect and will inevitably make a mistake at some point. Our philosophy makes us see every issue as a learning opportunity and the result is to provide more amazing service for you! Our goal is to constantly grow and improve to make your premium service possible.

Finally, we aim to save you a bunch of time and let you do the things you love doing. We take this responsibility to provide you with reliable & consistent cleaning services. And yes, we own this.

We value the money you invest in our services, with that we let you meet our cleaners so you can set up expectations from them.

More Time for you: Through our online booking system you can schedule your weekly, bi-weekly, and monthly cleaning schedules at once and forget about chores. Spend time focusing on your loved ones and on yourself while our cleaners give your place the sparkle it deserves.

Online Convenience: You only need less than 60 seconds to book an online appointment either through our official website or Premium Cleaning App. we streamlined the booking process into 3 simple steps:

  1. Select a service that matches your needs
  2. Choose  your preferred date and time
  3. Update your special instructions then make your appointment

5 Star Customer Service: We strive to resolve any issues on the same day. Our customer service team is available 24/7 to answer your questions. You can contact us through our multiple channels including Call, Email, and Webchat.

Highly-rated Cleaners: Part of our corporate responsibility is to compensate our cleaners fairly.  Given our rigorous vetting process, we only employ passionate and experienced cleaners. With that, we give them the pay they deserve.

Fair Fixed Price: We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs.

Tailored Cleaning Services: Our years of experience in the industry allowed us to understand the market and its ever-changing cleaning needs. From Standard regular cleaning and Move Out/In cleaning to Deep cleaning, we continuously study cleaning techniques to innovate our services and improve our checklist as well as introduce new service packages.

We also cater to your personal requirements which is why we enable you to optimize your cleaning service according to your needs by creating your own checklist.

100% Satisfaction Guarantee: One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours.  Part of our promise for 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

Our company, Premium Clean, has been around New Zealand since 2015.  We have completed more than 30,000 cleaning jobs. With hard work, we are now successfully operating in more than 9 cities.  We are also known as the number 1 cleaning company in the industry.

Having a long track record, we have adopted the use of technology to save our customers’ time and deliver consistent service. Our booking process enhances our reliability in the field. Aside from that, we continuously improve our rigorous vetting process to find the best cleaners in the market.

On top of all that, Premium Clean services have earned a 5-star customer service which helps us become the customer’s no. 1 choice.

Premium Clean is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner.

Aside from that, our cleaners go through a rigorous vetting process before we bring them in. They use the Premium Cleaning app to receive and understand your requirements.

Finally, we value our customers and believe in providing you with better results from our service and help make your life easier and “give back your time.

About our Cleaning Services

At Premium Clean, we value transparency and honesty. Our company believes in a simplified booking process that provides all the necessary details and fees.

We delivered on that promise. We completely get that it’s beyond frustrating when things don’t go smoothly. With that, we aim to answer quickly and deliver what we have promised you.

Constantly improving, no one is perfect and will inevitably make a mistake at some point. Our philosophy makes us see every issue as a learning opportunity and the result is to provide more amazing service for you! Our goal is to constantly grow and improve to make your premium service possible.

Finally, we aim to save you a bunch of time and let you do the things you love doing. We take this responsibility to provide you with reliable & consistent cleaning services. And yes, we own this.

We value the money you invest in our services, with that we let you meet our cleaners so you can set up expectations from them.

More Time for you: Through our online booking system you can schedule your weekly, bi-weekly, and monthly cleaning schedules at once and forget about chores. Spend time focusing on your loved ones and on yourself while our cleaners give your place the sparkle it deserves.

Online Convenience: You only need less than 60 seconds to book an online appointment either through our official website or Premium Cleaning App. we streamlined the booking process into 3 simple steps:

  1. Select a service that matches your needs
  2. Choose  your preferred date and time
  3. Update your special instructions then make your appointment

5 Star Customer Service: We strive to resolve any issues on the same day. Our customer service team is available 24/7 to answer your questions. You can contact us through our multiple channels including Call, Email, and Webchat.

Highly-rated Cleaners: Part of our corporate responsibility is to compensate our cleaners fairly.  Given our rigorous vetting process, we only employ passionate and experienced cleaners. With that, we give them the pay they deserve.

Fair Fixed Price: We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs.

Tailored Cleaning Services: Our years of experience in the industry allowed us to understand the market and its ever-changing cleaning needs. From Standard regular cleaning and Move Out/In cleaning to Deep cleaning, we continuously study cleaning techniques to innovate our services and improve our checklist as well as introduce new service packages.

We also cater to your personal requirements which is why we enable you to optimize your cleaning service according to your needs by creating your own checklist.

100% Satisfaction Guarantee: One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours.  Part of our promise for 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

Our company, Premium Clean, has been around New Zealand since 2015.  We have completed more than 30,000 cleaning jobs. With hard work, we are now successfully operating in more than 9 cities.  We are also known as the number 1 cleaning company in the industry.

Having a long track record, we have adopted the use of technology to save our customers’ time and deliver consistent service. Our booking process enhances our reliability in the field. Aside from that, we continuously improve our rigorous vetting process to find the best cleaners in the market.

On top of all that, Premium Clean services have earned a 5-star customer service which helps us become the customer’s no. 1 choice.

Premium Clean is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner.

Aside from that, our cleaners go through a rigorous vetting process before we bring them in. They use the Premium Cleaning app to receive and understand your requirements.

Finally, we value our customers and believe in providing you with better results from our service and help make your life easier and “give back your time.

About our Booking Process

At Premium Clean, we value transparency and honesty. Our company believes in a simplified booking process that provides all the necessary details and fees.

We delivered on that promise. We completely get that it’s beyond frustrating when things don’t go smoothly. With that, we aim to answer quickly and deliver what we have promised you.

Constantly improving, no one is perfect and will inevitably make a mistake at some point. Our philosophy makes us see every issue as a learning opportunity and the result is to provide more amazing service for you! Our goal is to constantly grow and improve to make your premium service possible.

Finally, we aim to save you a bunch of time and let you do the things you love doing. We take this responsibility to provide you with reliable & consistent cleaning services. And yes, we own this.

We value the money you invest in our services, with that we let you meet our cleaners so you can set up expectations from them.

More Time for you: Through our online booking system you can schedule your weekly, bi-weekly, and monthly cleaning schedules at once and forget about chores. Spend time focusing on your loved ones and on yourself while our cleaners give your place the sparkle it deserves.

Online Convenience: You only need less than 60 seconds to book an online appointment either through our official website or Premium Cleaning App. we streamlined the booking process into 3 simple steps:

  1. Select a service that matches your needs
  2. Choose  your preferred date and time
  3. Update your special instructions then make your appointment

5 Star Customer Service: We strive to resolve any issues on the same day. Our customer service team is available 24/7 to answer your questions. You can contact us through our multiple channels including Call, Email, and Webchat.

Highly-rated Cleaners: Part of our corporate responsibility is to compensate our cleaners fairly.  Given our rigorous vetting process, we only employ passionate and experienced cleaners. With that, we give them the pay they deserve.

Fair Fixed Price: We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs.

Tailored Cleaning Services: Our years of experience in the industry allowed us to understand the market and its ever-changing cleaning needs. From Standard regular cleaning and Move Out/In cleaning to Deep cleaning, we continuously study cleaning techniques to innovate our services and improve our checklist as well as introduce new service packages.

We also cater to your personal requirements which is why we enable you to optimize your cleaning service according to your needs by creating your own checklist.

100% Satisfaction Guarantee: One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours.  Part of our promise for 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

Our company, Premium Clean, has been around New Zealand since 2015.  We have completed more than 30,000 cleaning jobs. With hard work, we are now successfully operating in more than 9 cities.  We are also known as the number 1 cleaning company in the industry.

Having a long track record, we have adopted the use of technology to save our customers’ time and deliver consistent service. Our booking process enhances our reliability in the field. Aside from that, we continuously improve our rigorous vetting process to find the best cleaners in the market.

On top of all that, Premium Clean services have earned a 5-star customer service which helps us become the customer’s no. 1 choice.

Premium Clean is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner.

Aside from that, our cleaners go through a rigorous vetting process before we bring them in. They use the Premium Cleaning app to receive and understand your requirements.

Finally, we value our customers and believe in providing you with better results from our service and help make your life easier and “give back your time.

About our Customer Support

At Premium Clean, we value transparency and honesty. Our company believes in a simplified booking process that provides all the necessary details and fees.

We delivered on that promise. We completely get that it’s beyond frustrating when things don’t go smoothly. With that, we aim to answer quickly and deliver what we have promised you.

Constantly improving, no one is perfect and will inevitably make a mistake at some point. Our philosophy makes us see every issue as a learning opportunity and the result is to provide more amazing service for you! Our goal is to constantly grow and improve to make your premium service possible.

Finally, we aim to save you a bunch of time and let you do the things you love doing. We take this responsibility to provide you with reliable & consistent cleaning services. And yes, we own this.

We value the money you invest in our services, with that we let you meet our cleaners so you can set up expectations from them.

More Time for you: Through our online booking system you can schedule your weekly, bi-weekly, and monthly cleaning schedules at once and forget about chores. Spend time focusing on your loved ones and on yourself while our cleaners give your place the sparkle it deserves.

Online Convenience: You only need less than 60 seconds to book an online appointment either through our official website or Premium Cleaning App. we streamlined the booking process into 3 simple steps:

  1. Select a service that matches your needs
  2. Choose  your preferred date and time
  3. Update your special instructions then make your appointment

5 Star Customer Service: We strive to resolve any issues on the same day. Our customer service team is available 24/7 to answer your questions. You can contact us through our multiple channels including Call, Email, and Webchat.

Highly-rated Cleaners: Part of our corporate responsibility is to compensate our cleaners fairly.  Given our rigorous vetting process, we only employ passionate and experienced cleaners. With that, we give them the pay they deserve.

Fair Fixed Price: We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs.

Tailored Cleaning Services: Our years of experience in the industry allowed us to understand the market and its ever-changing cleaning needs. From Standard regular cleaning and Move Out/In cleaning to Deep cleaning, we continuously study cleaning techniques to innovate our services and improve our checklist as well as introduce new service packages.

We also cater to your personal requirements which is why we enable you to optimize your cleaning service according to your needs by creating your own checklist.

100% Satisfaction Guarantee: One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours.  Part of our promise for 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

Our company, Premium Clean, has been around New Zealand since 2015.  We have completed more than 30,000 cleaning jobs. With hard work, we are now successfully operating in more than 9 cities.  We are also known as the number 1 cleaning company in the industry.

Having a long track record, we have adopted the use of technology to save our customers’ time and deliver consistent service. Our booking process enhances our reliability in the field. Aside from that, we continuously improve our rigorous vetting process to find the best cleaners in the market.

On top of all that, Premium Clean services have earned a 5-star customer service which helps us become the customer’s no. 1 choice.

Premium Clean is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner.

Aside from that, our cleaners go through a rigorous vetting process before we bring them in. They use the Premium Cleaning app to receive and understand your requirements.

Finally, we value our customers and believe in providing you with better results from our service and help make your life easier and “give back your time.

Before the Cleaning Service

At Premium Clean, we value transparency and honesty. Our company believes in a simplified booking process that provides all the necessary details and fees.

We delivered on that promise. We completely get that it’s beyond frustrating when things don’t go smoothly. With that, we aim to answer quickly and deliver what we have promised you.

Constantly improving, no one is perfect and will inevitably make a mistake at some point. Our philosophy makes us see every issue as a learning opportunity and the result is to provide more amazing service for you! Our goal is to constantly grow and improve to make your premium service possible.

Finally, we aim to save you a bunch of time and let you do the things you love doing. We take this responsibility to provide you with reliable & consistent cleaning services. And yes, we own this.

We value the money you invest in our services, with that we let you meet our cleaners so you can set up expectations from them.

More Time for you: Through our online booking system you can schedule your weekly, bi-weekly, and monthly cleaning schedules at once and forget about chores. Spend time focusing on your loved ones and on yourself while our cleaners give your place the sparkle it deserves.

Online Convenience: You only need less than 60 seconds to book an online appointment either through our official website or Premium Cleaning App. we streamlined the booking process into 3 simple steps:

  1. Select a service that matches your needs
  2. Choose  your preferred date and time
  3. Update your special instructions then make your appointment

5 Star Customer Service: We strive to resolve any issues on the same day. Our customer service team is available 24/7 to answer your questions. You can contact us through our multiple channels including Call, Email, and Webchat.

Highly-rated Cleaners: Part of our corporate responsibility is to compensate our cleaners fairly.  Given our rigorous vetting process, we only employ passionate and experienced cleaners. With that, we give them the pay they deserve.

Fair Fixed Price: We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs.

Tailored Cleaning Services: Our years of experience in the industry allowed us to understand the market and its ever-changing cleaning needs. From Standard regular cleaning and Move Out/In cleaning to Deep cleaning, we continuously study cleaning techniques to innovate our services and improve our checklist as well as introduce new service packages.

We also cater to your personal requirements which is why we enable you to optimize your cleaning service according to your needs by creating your own checklist.

100% Satisfaction Guarantee: One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours.  Part of our promise for 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

Our company, Premium Clean, has been around New Zealand since 2015.  We have completed more than 30,000 cleaning jobs. With hard work, we are now successfully operating in more than 9 cities.  We are also known as the number 1 cleaning company in the industry.

Having a long track record, we have adopted the use of technology to save our customers’ time and deliver consistent service. Our booking process enhances our reliability in the field. Aside from that, we continuously improve our rigorous vetting process to find the best cleaners in the market.

On top of all that, Premium Clean services have earned a 5-star customer service which helps us become the customer’s no. 1 choice.

Premium Clean is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner.

Aside from that, our cleaners go through a rigorous vetting process before we bring them in. They use the Premium Cleaning app to receive and understand your requirements.

Finally, we value our customers and believe in providing you with better results from our service and help make your life easier and “give back your time.

During the Cleaning Service

At Premium Clean, we value transparency and honesty. Our company believes in a simplified booking process that provides all the necessary details and fees.

We delivered on that promise. We completely get that it’s beyond frustrating when things don’t go smoothly. With that, we aim to answer quickly and deliver what we have promised you.

Constantly improving, no one is perfect and will inevitably make a mistake at some point. Our philosophy makes us see every issue as a learning opportunity and the result is to provide more amazing service for you! Our goal is to constantly grow and improve to make your premium service possible.

Finally, we aim to save you a bunch of time and let you do the things you love doing. We take this responsibility to provide you with reliable & consistent cleaning services. And yes, we own this.

We value the money you invest in our services, with that we let you meet our cleaners so you can set up expectations from them.

More Time for you: Through our online booking system you can schedule your weekly, bi-weekly, and monthly cleaning schedules at once and forget about chores. Spend time focusing on your loved ones and on yourself while our cleaners give your place the sparkle it deserves.

Online Convenience: You only need less than 60 seconds to book an online appointment either through our official website or Premium Cleaning App. we streamlined the booking process into 3 simple steps:

  1. Select a service that matches your needs
  2. Choose  your preferred date and time
  3. Update your special instructions then make your appointment

5 Star Customer Service: We strive to resolve any issues on the same day. Our customer service team is available 24/7 to answer your questions. You can contact us through our multiple channels including Call, Email, and Webchat.

Highly-rated Cleaners: Part of our corporate responsibility is to compensate our cleaners fairly.  Given our rigorous vetting process, we only employ passionate and experienced cleaners. With that, we give them the pay they deserve.

Fair Fixed Price: We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs.

Tailored Cleaning Services: Our years of experience in the industry allowed us to understand the market and its ever-changing cleaning needs. From Standard regular cleaning and Move Out/In cleaning to Deep cleaning, we continuously study cleaning techniques to innovate our services and improve our checklist as well as introduce new service packages.

We also cater to your personal requirements which is why we enable you to optimize your cleaning service according to your needs by creating your own checklist.

100% Satisfaction Guarantee: One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours.  Part of our promise for 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

Our company, Premium Clean, has been around New Zealand since 2015.  We have completed more than 30,000 cleaning jobs. With hard work, we are now successfully operating in more than 9 cities.  We are also known as the number 1 cleaning company in the industry.

Having a long track record, we have adopted the use of technology to save our customers’ time and deliver consistent service. Our booking process enhances our reliability in the field. Aside from that, we continuously improve our rigorous vetting process to find the best cleaners in the market.

On top of all that, Premium Clean services have earned a 5-star customer service which helps us become the customer’s no. 1 choice.

Premium Clean is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner.

Aside from that, our cleaners go through a rigorous vetting process before we bring them in. They use the Premium Cleaning app to receive and understand your requirements.

Finally, we value our customers and believe in providing you with better results from our service and help make your life easier and “give back your time.

Other FAQs

At Premium Clean, we value transparency and honesty. Our company believes in a simplified booking process that provides all the necessary details and fees.

We delivered on that promise. We completely get that it’s beyond frustrating when things don’t go smoothly. With that, we aim to answer quickly and deliver what we have promised you.

Constantly improving, no one is perfect and will inevitably make a mistake at some point. Our philosophy makes us see every issue as a learning opportunity and the result is to provide more amazing service for you! Our goal is to constantly grow and improve to make your premium service possible.

Finally, we aim to save you a bunch of time and let you do the things you love doing. We take this responsibility to provide you with reliable & consistent cleaning services. And yes, we own this.

We value the money you invest in our services, with that we let you meet our cleaners so you can set up expectations from them.

More Time for you: Through our online booking system you can schedule your weekly, bi-weekly, and monthly cleaning schedules at once and forget about chores. Spend time focusing on your loved ones and on yourself while our cleaners give your place the sparkle it deserves.

Online Convenience: You only need less than 60 seconds to book an online appointment either through our official website or Premium Cleaning App. we streamlined the booking process into 3 simple steps:

  1. Select a service that matches your needs
  2. Choose  your preferred date and time
  3. Update your special instructions then make your appointment

5 Star Customer Service: We strive to resolve any issues on the same day. Our customer service team is available 24/7 to answer your questions. You can contact us through our multiple channels including Call, Email, and Webchat.

Highly-rated Cleaners: Part of our corporate responsibility is to compensate our cleaners fairly.  Given our rigorous vetting process, we only employ passionate and experienced cleaners. With that, we give them the pay they deserve.

Fair Fixed Price: We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs.

Tailored Cleaning Services: Our years of experience in the industry allowed us to understand the market and its ever-changing cleaning needs. From Standard regular cleaning and Move Out/In cleaning to Deep cleaning, we continuously study cleaning techniques to innovate our services and improve our checklist as well as introduce new service packages.

We also cater to your personal requirements which is why we enable you to optimize your cleaning service according to your needs by creating your own checklist.

100% Satisfaction Guarantee: One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours.  Part of our promise for 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

One thing is for sure, you’re going to be impressed with the work of our cleaners. Rest assured the cleaners will tackle every nook and cranny in your home to ensure you receive quality service.

If you are not satisfied with our service, we wish to hear your concern. tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

Once you are part of the Premium Cleaning family, we are confident that you’re going to recommend our referral services to your friends and family. With that said, your satisfaction is absolutely a priority for us.

Our company, Premium Clean, has been around New Zealand since 2015.  We have completed more than 30,000 cleaning jobs. With hard work, we are now successfully operating in more than 9 cities.  We are also known as the number 1 cleaning company in the industry.

Having a long track record, we have adopted the use of technology to save our customers’ time and deliver consistent service. Our booking process enhances our reliability in the field. Aside from that, we continuously improve our rigorous vetting process to find the best cleaners in the market.

On top of all that, Premium Clean services have earned a 5-star customer service which helps us become the customer’s no. 1 choice.

Premium Clean is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner.

Aside from that, our cleaners go through a rigorous vetting process before we bring them in. They use the Premium Cleaning app to receive and understand your requirements.

Finally, we value our customers and believe in providing you with better results from our service and help make your life easier and “give back your time.

Book a cleaner today

Get your weekend back with our regular, catchup or once off cleans.

Call our friendly team

0800 786 780

Or book online in 60 seconds

GET RATES AND BOOK ONLINE

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