We hear you! We understand that you want the job done right but you may not necessarily know how to communicate all of your needs or might have missed an area you wish to be cleaned. With our review system, you can express your concerns regarding our cleaners and our services as well as ask […]
How do you deal with customers’ issues and concerns? Read More »
At Premium Clean, we value transparency and honesty. Our company believes in a simplified booking process that provides all the necessary details and fees. We delivered on that promise. We completely get that it’s beyond frustrating when things don’t go smoothly. With that, we aim to answer quickly and deliver what we have promised you.
What are the Premium Clean core values? Read More »
We value the money you invest in our services, with that we let you meet our cleaners so you can set up expectations from them. More Time for you: Through our online booking system you can schedule your weekly, bi-weekly, and monthly cleaning schedules at once and forget about chores. Spend time focusing on your loved
What do I get with Premium Clean services? Read More »
Premium Clean is a top-rated Domestic & Commercial cleaning service. We deliver services nationwide. We have amazing customer reviews and unparalleled customer support. We’re completely tech-enabled with an app to book online within 60 seconds, which you can use to track your cleaner. Aside from that, our cleaners go through a rigorous vetting process before
Why should I trust Premium Clean? Read More »
Our company, Premium Clean, has been around New Zealand since 2015. We have completed more than 30,000 cleaning jobs. With hard work, we are now successfully operating in more than 9 cities. We are also known as the number 1 cleaning company in the industry. Having a long track record, we have adopted the use of
Who is Premium Clean? Read More »
We acknowledge that all homes are different. With that, we put the decision into your hands. You can customize your own checklist, depending on what your home needs! Every cleaning service product we offer allows for special instructions which you can write together with booking. You can do this through the online booking form, the
Can I give you a custom checklist to follow? Read More »
If you wish to cancel the booking, you may do so within 24 hours and it is going to be free of charge. Unfortunately, we charge a cancellation fee of $35 once your booking has been confirmed or the cancellation was done on the day of service. We do this to cover any lapses that
What is your cancellation policy? Read More »
Typically, you’ll get 1 or 2 cleaners for your cleaning appointment. In other instances, it may depend on the services you have booked and cleaner availability. On big jobs like moving out cleaning, we send teams of 2 or 3 cleaners to focus on different tasks and areas of the house. Feel free to contact
How many cleaners will come? Read More »
The answer is yes! Our cleaners bring their cleaning equipment and tools. However, if you want them to use your home cleaning equipment and chemicals, you may do so. You can instruct our cleaners upon their arrival.
Can I provide cleaning equipment and tools to my cleaner? Read More »
As we have mentioned before, we have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, yes. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a
Can I trust my cleaner with the home key? Read More »
