Frequently Asked Questions

We are always available to answer your queries but here are answers to a few of your frequently asked questions.

Hey there! You have questions, we have the answers!

Listed below are some of the frequently asked questions that we have received from our clients and customers regarding our company, Premium Clean, our services, and booking procedures.To make it easier for you, we have included explanation videos and articles.

About Premium Clean
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

About our Cleaners

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

About our Cleaning Services

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

About our Booking Process

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

About our Customer Support

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

Before the Cleaning Service

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

During the Cleaning Service

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

Other FAQs

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

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0800 786 780

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