Most Frequently Asked Questions
We are always available to answer your queries but here are answers to a few of your frequently asked questions.
Hey there! You have questions, we have the answers!
Listed below are some of the frequently asked questions that we have received from our clients and customers regarding our company, Premium Clean, our services, and booking procedures.
To make it easier for you, we have included explanation videos and articles.
About Premium Clean
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.
- Go to Booking History.
- Click the Reschedule button for the service you would like to change
- Click on Choose Your Service, where you can change the date and time
A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.
At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.
We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.
About our Cleaners
Right now, we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is that we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call, and let’s work things out!
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.
- Go to Booking History.
- Click the Reschedule button for the service you would like to change
- Click on Choose Your Service, where you can change the date and time
A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.
At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.
We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.
About our Cleaning Services
Right now, we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is that we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call, and let’s work things out!
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.
- Go to Booking History.
- Click the Reschedule button for the service you would like to change
- Click on Choose Your Service, where you can change the date and time
A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.
At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.
We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.
About our Booking Process
Right now, we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is that we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call, and let’s work things out!
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.
- Go to Booking History.
- Click the Reschedule button for the service you would like to change
- Click on Choose Your Service, where you can change the date and time
A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.
At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.
We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.
About our Customer Support
Right now, we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is that we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call, and let’s work things out!
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.
- Go to Booking History.
- Click the Reschedule button for the service you would like to change
- Click on Choose Your Service, where you can change the date and time
A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.
At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.
We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.
Before the Cleaning Service
Right now, we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is that we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call, and let’s work things out!
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.
- Go to Booking History.
- Click the Reschedule button for the service you would like to change
- Click on Choose Your Service, where you can change the date and time
A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.
At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.
We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.
During the Cleaning Service
Right now, we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is that we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call, and let’s work things out!
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.
- Go to Booking History.
- Click the Reschedule button for the service you would like to change
- Click on Choose Your Service, where you can change the date and time
A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.
At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.
We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.
Other FAQs
Right now, we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is that we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call, and let’s work things out!
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.
You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.
- Go to Booking History.
- Click the Reschedule button for the service you would like to change
- Click on Choose Your Service, where you can change the date and time
A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.
At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.
We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.
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