Frequently Asked Questions

We are always available to answer your queries but here are answers to a few of your frequently asked questions.

Hey there! You have questions, we have the answers!

Listed below are some of the frequently asked questions that we have received from our clients and customers regarding our company, Premium Clean, our services, and booking procedures.To make it easier for you, we have included explanation videos and articles.

About Premium Clean
The answer is yes! Our cleaners bring their own cleaning equipment and tools. But if you want them to use your home cleaning equipment and cleaning chemicals, then you may do so. You can instruct our cleaners upon their arrival.

As we have mentioned before, we have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, yes. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a key. Please instruct our cleaners ahead of time regarding where they can get the key.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

About our Cleaners

The answer is yes! Our cleaners bring their own cleaning equipment and tools. But if you want them to use your home cleaning equipment and cleaning chemicals, then you may do so. You can instruct our cleaners upon their arrival.

As we have mentioned before, we have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, yes. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a key. Please instruct our cleaners ahead of time regarding where they can get the key.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

About our Cleaning Services

The answer is yes! Our cleaners bring their own cleaning equipment and tools. But if you want them to use your home cleaning equipment and cleaning chemicals, then you may do so. You can instruct our cleaners upon their arrival.

As we have mentioned before, we have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, yes. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a key. Please instruct our cleaners ahead of time regarding where they can get the key.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

About our Booking Process

The answer is yes! Our cleaners bring their own cleaning equipment and tools. But if you want them to use your home cleaning equipment and cleaning chemicals, then you may do so. You can instruct our cleaners upon their arrival.

As we have mentioned before, we have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, yes. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a key. Please instruct our cleaners ahead of time regarding where they can get the key.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

About our Customer Support

The answer is yes! Our cleaners bring their own cleaning equipment and tools. But if you want them to use your home cleaning equipment and cleaning chemicals, then you may do so. You can instruct our cleaners upon their arrival.

As we have mentioned before, we have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, yes. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a key. Please instruct our cleaners ahead of time regarding where they can get the key.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Before the Cleaning Service

The answer is yes! Our cleaners bring their own cleaning equipment and tools. But if you want them to use your home cleaning equipment and cleaning chemicals, then you may do so. You can instruct our cleaners upon their arrival.

As we have mentioned before, we have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, yes. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a key. Please instruct our cleaners ahead of time regarding where they can get the key.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

During the Cleaning Service

The answer is yes! Our cleaners bring their own cleaning equipment and tools. But if you want them to use your home cleaning equipment and cleaning chemicals, then you may do so. You can instruct our cleaners upon their arrival.

As we have mentioned before, we have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, yes. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a key. Please instruct our cleaners ahead of time regarding where they can get the key.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Other FAQs

The answer is yes! Our cleaners bring their own cleaning equipment and tools. But if you want them to use your home cleaning equipment and cleaning chemicals, then you may do so. You can instruct our cleaners upon their arrival.

As we have mentioned before, we have a top vetted, rigorous recruitment process, and our cleaners go through police checks. With that said, yes. Our cleaners are trustworthy, honest, and hardworking. For your peace of mind, many of our clients are not home when their cleaner arrives. Therefore, they opt to give the cleaner a key. Please instruct our cleaners ahead of time regarding where they can get the key.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Book a cleaner today

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0800 786 780

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