Frequently Asked Questions

We are always available to answer your queries but here are answers to a few of your frequently asked questions.

Hey there! You have questions, we have the answers!

Listed below are some of the frequently asked questions that we have received from our clients and customers regarding our company, Premium Clean, our services, and booking procedures.To make it easier for you, we have included explanation videos and articles.

About Premium Clean
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Our cleaners are trained to do small jobs to big jobs. We have different varieties of cleaners who specialize in different types of cleaning. Trained to be attentive to detail, our cleaners will surely meet or exceed your expectations.

In a nutshell, Premium Clean can take away your stress by providing different types of hassle-free services within 60 seconds. Check out the video below for a brief explanation of our services.

Hey there! Are you looking for general cleaning where all of your nooks, walls, and crevices are wiped clean? Did you have a general clean-up a couple of weeks ago and wanted to maintain the cleanliness of your home?

If you are struggling to squeeze chores into your schedule, Premium Cleaning services have got you covered! Typically, clients who ask for a standard cleaning are the ones who do not need a detailed checklist. Premium Services can cover all parts of your home. From the living room, kitchen to the bedrooms and bathrooms.

About our Cleaners

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Our cleaners are trained to do small jobs to big jobs. We have different varieties of cleaners who specialize in different types of cleaning. Trained to be attentive to detail, our cleaners will surely meet or exceed your expectations.

In a nutshell, Premium Clean can take away your stress by providing different types of hassle-free services within 60 seconds. Check out the video below for a brief explanation of our services.

Hey there! Are you looking for general cleaning where all of your nooks, walls, and crevices are wiped clean? Did you have a general clean-up a couple of weeks ago and wanted to maintain the cleanliness of your home?

If you are struggling to squeeze chores into your schedule, Premium Cleaning services have got you covered! Typically, clients who ask for a standard cleaning are the ones who do not need a detailed checklist. Premium Services can cover all parts of your home. From the living room, kitchen to the bedrooms and bathrooms.

About our Cleaning Services

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Our cleaners are trained to do small jobs to big jobs. We have different varieties of cleaners who specialize in different types of cleaning. Trained to be attentive to detail, our cleaners will surely meet or exceed your expectations.

In a nutshell, Premium Clean can take away your stress by providing different types of hassle-free services within 60 seconds. Check out the video below for a brief explanation of our services.

Hey there! Are you looking for general cleaning where all of your nooks, walls, and crevices are wiped clean? Did you have a general clean-up a couple of weeks ago and wanted to maintain the cleanliness of your home?

If you are struggling to squeeze chores into your schedule, Premium Cleaning services have got you covered! Typically, clients who ask for a standard cleaning are the ones who do not need a detailed checklist. Premium Services can cover all parts of your home. From the living room, kitchen to the bedrooms and bathrooms.

About our Booking Process

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Our cleaners are trained to do small jobs to big jobs. We have different varieties of cleaners who specialize in different types of cleaning. Trained to be attentive to detail, our cleaners will surely meet or exceed your expectations.

In a nutshell, Premium Clean can take away your stress by providing different types of hassle-free services within 60 seconds. Check out the video below for a brief explanation of our services.

Hey there! Are you looking for general cleaning where all of your nooks, walls, and crevices are wiped clean? Did you have a general clean-up a couple of weeks ago and wanted to maintain the cleanliness of your home?

If you are struggling to squeeze chores into your schedule, Premium Cleaning services have got you covered! Typically, clients who ask for a standard cleaning are the ones who do not need a detailed checklist. Premium Services can cover all parts of your home. From the living room, kitchen to the bedrooms and bathrooms.

About our Customer Support

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Our cleaners are trained to do small jobs to big jobs. We have different varieties of cleaners who specialize in different types of cleaning. Trained to be attentive to detail, our cleaners will surely meet or exceed your expectations.

In a nutshell, Premium Clean can take away your stress by providing different types of hassle-free services within 60 seconds. Check out the video below for a brief explanation of our services.

Hey there! Are you looking for general cleaning where all of your nooks, walls, and crevices are wiped clean? Did you have a general clean-up a couple of weeks ago and wanted to maintain the cleanliness of your home?

If you are struggling to squeeze chores into your schedule, Premium Cleaning services have got you covered! Typically, clients who ask for a standard cleaning are the ones who do not need a detailed checklist. Premium Services can cover all parts of your home. From the living room, kitchen to the bedrooms and bathrooms.

Before the Cleaning Service

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Our cleaners are trained to do small jobs to big jobs. We have different varieties of cleaners who specialize in different types of cleaning. Trained to be attentive to detail, our cleaners will surely meet or exceed your expectations.

In a nutshell, Premium Clean can take away your stress by providing different types of hassle-free services within 60 seconds. Check out the video below for a brief explanation of our services.

Hey there! Are you looking for general cleaning where all of your nooks, walls, and crevices are wiped clean? Did you have a general clean-up a couple of weeks ago and wanted to maintain the cleanliness of your home?

If you are struggling to squeeze chores into your schedule, Premium Cleaning services have got you covered! Typically, clients who ask for a standard cleaning are the ones who do not need a detailed checklist. Premium Services can cover all parts of your home. From the living room, kitchen to the bedrooms and bathrooms.

During the Cleaning Service

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Our cleaners are trained to do small jobs to big jobs. We have different varieties of cleaners who specialize in different types of cleaning. Trained to be attentive to detail, our cleaners will surely meet or exceed your expectations.

In a nutshell, Premium Clean can take away your stress by providing different types of hassle-free services within 60 seconds. Check out the video below for a brief explanation of our services.

Hey there! Are you looking for general cleaning where all of your nooks, walls, and crevices are wiped clean? Did you have a general clean-up a couple of weeks ago and wanted to maintain the cleanliness of your home?

If you are struggling to squeeze chores into your schedule, Premium Cleaning services have got you covered! Typically, clients who ask for a standard cleaning are the ones who do not need a detailed checklist. Premium Services can cover all parts of your home. From the living room, kitchen to the bedrooms and bathrooms.

Other FAQs

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Our cleaners are trained to do small jobs to big jobs. We have different varieties of cleaners who specialize in different types of cleaning. Trained to be attentive to detail, our cleaners will surely meet or exceed your expectations.

In a nutshell, Premium Clean can take away your stress by providing different types of hassle-free services within 60 seconds. Check out the video below for a brief explanation of our services.

Hey there! Are you looking for general cleaning where all of your nooks, walls, and crevices are wiped clean? Did you have a general clean-up a couple of weeks ago and wanted to maintain the cleanliness of your home?

If you are struggling to squeeze chores into your schedule, Premium Cleaning services have got you covered! Typically, clients who ask for a standard cleaning are the ones who do not need a detailed checklist. Premium Services can cover all parts of your home. From the living room, kitchen to the bedrooms and bathrooms.

Book a cleaner today

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0800 786 780

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