Frequently Asked Questions

We are always available to answer your queries but here are answers to a few of your frequently asked questions.

Hey there! You have questions, we have the answers!

Listed below are some of the frequently asked questions that we have received from our clients and customers regarding our company, Premium Clean, our services, and booking procedures.To make it easier for you, we have included explanation videos and articles.

About Premium Clean
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

The move-out cleaning cost can vary depending on several factors, including the property size, the level of cleaning required, and any specific cleaning requests or add-ons. In New Zealand, the average move-out cleaning cost is typically between $150 and $400, with larger properties or additional cleaning tasks costing more. Premium Clean offers competitive move-out cleaning services tailored to your needs and budget. Our pricing is based on the size and condition of your property and the level of cleaning required, starting at $199. We also offer additional services, such as carpet cleaning and window washing, at an additional cost. Contact us today for a customized quote for your move-out cleaning needs and ensure you leave your property in the best possible condition.

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

About our Cleaners

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

The move-out cleaning cost can vary depending on several factors, including the property size, the level of cleaning required, and any specific cleaning requests or add-ons. In New Zealand, the average move-out cleaning cost is typically between $150 and $400, with larger properties or additional cleaning tasks costing more. Premium Clean offers competitive move-out cleaning services tailored to your needs and budget. Our pricing is based on the size and condition of your property and the level of cleaning required, starting at $199. We also offer additional services, such as carpet cleaning and window washing, at an additional cost. Contact us today for a customized quote for your move-out cleaning needs and ensure you leave your property in the best possible condition.

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

About our Cleaning Services

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

The move-out cleaning cost can vary depending on several factors, including the property size, the level of cleaning required, and any specific cleaning requests or add-ons. In New Zealand, the average move-out cleaning cost is typically between $150 and $400, with larger properties or additional cleaning tasks costing more. Premium Clean offers competitive move-out cleaning services tailored to your needs and budget. Our pricing is based on the size and condition of your property and the level of cleaning required, starting at $199. We also offer additional services, such as carpet cleaning and window washing, at an additional cost. Contact us today for a customized quote for your move-out cleaning needs and ensure you leave your property in the best possible condition.

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

About our Booking Process

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

The move-out cleaning cost can vary depending on several factors, including the property size, the level of cleaning required, and any specific cleaning requests or add-ons. In New Zealand, the average move-out cleaning cost is typically between $150 and $400, with larger properties or additional cleaning tasks costing more. Premium Clean offers competitive move-out cleaning services tailored to your needs and budget. Our pricing is based on the size and condition of your property and the level of cleaning required, starting at $199. We also offer additional services, such as carpet cleaning and window washing, at an additional cost. Contact us today for a customized quote for your move-out cleaning needs and ensure you leave your property in the best possible condition.

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

About our Customer Support

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

The move-out cleaning cost can vary depending on several factors, including the property size, the level of cleaning required, and any specific cleaning requests or add-ons. In New Zealand, the average move-out cleaning cost is typically between $150 and $400, with larger properties or additional cleaning tasks costing more. Premium Clean offers competitive move-out cleaning services tailored to your needs and budget. Our pricing is based on the size and condition of your property and the level of cleaning required, starting at $199. We also offer additional services, such as carpet cleaning and window washing, at an additional cost. Contact us today for a customized quote for your move-out cleaning needs and ensure you leave your property in the best possible condition.

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

Before the Cleaning Service

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

The move-out cleaning cost can vary depending on several factors, including the property size, the level of cleaning required, and any specific cleaning requests or add-ons. In New Zealand, the average move-out cleaning cost is typically between $150 and $400, with larger properties or additional cleaning tasks costing more. Premium Clean offers competitive move-out cleaning services tailored to your needs and budget. Our pricing is based on the size and condition of your property and the level of cleaning required, starting at $199. We also offer additional services, such as carpet cleaning and window washing, at an additional cost. Contact us today for a customized quote for your move-out cleaning needs and ensure you leave your property in the best possible condition.

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

During the Cleaning Service

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

The move-out cleaning cost can vary depending on several factors, including the property size, the level of cleaning required, and any specific cleaning requests or add-ons. In New Zealand, the average move-out cleaning cost is typically between $150 and $400, with larger properties or additional cleaning tasks costing more. Premium Clean offers competitive move-out cleaning services tailored to your needs and budget. Our pricing is based on the size and condition of your property and the level of cleaning required, starting at $199. We also offer additional services, such as carpet cleaning and window washing, at an additional cost. Contact us today for a customized quote for your move-out cleaning needs and ensure you leave your property in the best possible condition.

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

Other FAQs

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

The move-out cleaning cost can vary depending on several factors, including the property size, the level of cleaning required, and any specific cleaning requests or add-ons. In New Zealand, the average move-out cleaning cost is typically between $150 and $400, with larger properties or additional cleaning tasks costing more. Premium Clean offers competitive move-out cleaning services tailored to your needs and budget. Our pricing is based on the size and condition of your property and the level of cleaning required, starting at $199. We also offer additional services, such as carpet cleaning and window washing, at an additional cost. Contact us today for a customized quote for your move-out cleaning needs and ensure you leave your property in the best possible condition.

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

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