Frequently Asked Questions

We are always available to answer your queries but here are answers to a few of your frequently asked questions.

Hey there! You have questions, we have the answers!

Listed below are some of the frequently asked questions that we have received from our clients and customers regarding our company, Premium Clean, our services, and booking procedures.To make it easier for you, we have included explanation videos and articles.

About Premium Clean
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.
Category: Other FAQs

It is between you and your cleaner to decide on the best option. We do have a few requests for the safety of our cleaners. If you think your dogs are quite aggressive towards visitors, please let the cleaners know and keep them away for a while so that the cleaner will feel safe doing their job.

Category: Other FAQs

Please make sure your email is correct so we can make the necessary adjustments to your booking.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

“You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.”

Category: Other FAQs

Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

Category: Other FAQs

The number of cleaning hours depends on what you have booked. With that, it is up to you to decide the number of hours of cleaning you want to be provided.

If you are quite unsure of the typical duration, we highly advise running through the cleaning needs of each room and the level of detail you would like. Do you want your walls scrubbed or your appliances wiped? Then you must include them in the add-ons when booking. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Of course, your satisfaction is our priority. Give us a call and we’ll give you some advice on how to make the most out of your cleaning service.

Category: Other FAQs

Only one voucher per booking can be applied. Each promotion will have the terms and conditions of use listed on the promotion.

Category: Other FAQs

Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion.

You can get a quote here.”

Category: Other FAQs

We hate to see you go! Please let us know your concerns so we can address them for you. Otherwise, you can email your request to hello@premiumclean.co.nz to delete your data.

Category: Other FAQs

You can give any service voucher to your family and friends as a gift. You can buy the Gift Voucher here. Standard hourly rates and Terms & Conditions apply.

Category: Other FAQs

“Please send us the promotional code through email at hello@premiumclean.co.nz. Please send us before the day of service and we will get this added on for you.

Category: Other FAQs

To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe.

Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz

Category: Other FAQs

In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel free to contact us

Category: Other FAQs

You can apply this during the booking process. There is a field to enter the discounted code under the property address. You can see the change in the booking summary on the right side of the site.

Category: Other FAQs

Your referral code will be sent to you by email when you register on the Premium Clean site. You will also be able to view your referral code by signing into your account.

About our Cleaners

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Category: Other FAQs

It is between you and your cleaner to decide on the best option. We do have a few requests for the safety of our cleaners. If you think your dogs are quite aggressive towards visitors, please let the cleaners know and keep them away for a while so that the cleaner will feel safe doing their job.

Category: Other FAQs

Please make sure your email is correct so we can make the necessary adjustments to your booking.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

“You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.”

Category: Other FAQs

Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

Category: Other FAQs

The number of cleaning hours depends on what you have booked. With that, it is up to you to decide the number of hours of cleaning you want to be provided.

If you are quite unsure of the typical duration, we highly advise running through the cleaning needs of each room and the level of detail you would like. Do you want your walls scrubbed or your appliances wiped? Then you must include them in the add-ons when booking. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Of course, your satisfaction is our priority. Give us a call and we’ll give you some advice on how to make the most out of your cleaning service.

Category: Other FAQs

Only one voucher per booking can be applied. Each promotion will have the terms and conditions of use listed on the promotion.

Category: Other FAQs

Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion.

You can get a quote here.”

Category: Other FAQs

We hate to see you go! Please let us know your concerns so we can address them for you. Otherwise, you can email your request to hello@premiumclean.co.nz to delete your data.

Category: Other FAQs

You can give any service voucher to your family and friends as a gift. You can buy the Gift Voucher here. Standard hourly rates and Terms & Conditions apply.

Category: Other FAQs

“Please send us the promotional code through email at hello@premiumclean.co.nz. Please send us before the day of service and we will get this added on for you.

Category: Other FAQs

To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe.

Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz

Category: Other FAQs

In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel free to contact us

Category: Other FAQs

You can apply this during the booking process. There is a field to enter the discounted code under the property address. You can see the change in the booking summary on the right side of the site.

Category: Other FAQs

Your referral code will be sent to you by email when you register on the Premium Clean site. You will also be able to view your referral code by signing into your account.

About our Cleaning Services

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Category: Other FAQs

It is between you and your cleaner to decide on the best option. We do have a few requests for the safety of our cleaners. If you think your dogs are quite aggressive towards visitors, please let the cleaners know and keep them away for a while so that the cleaner will feel safe doing their job.

Category: Other FAQs

Please make sure your email is correct so we can make the necessary adjustments to your booking.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

“You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.”

Category: Other FAQs

Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

Category: Other FAQs

The number of cleaning hours depends on what you have booked. With that, it is up to you to decide the number of hours of cleaning you want to be provided.

If you are quite unsure of the typical duration, we highly advise running through the cleaning needs of each room and the level of detail you would like. Do you want your walls scrubbed or your appliances wiped? Then you must include them in the add-ons when booking. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Of course, your satisfaction is our priority. Give us a call and we’ll give you some advice on how to make the most out of your cleaning service.

Category: Other FAQs

Only one voucher per booking can be applied. Each promotion will have the terms and conditions of use listed on the promotion.

Category: Other FAQs

Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion.

You can get a quote here.”

Category: Other FAQs

We hate to see you go! Please let us know your concerns so we can address them for you. Otherwise, you can email your request to hello@premiumclean.co.nz to delete your data.

Category: Other FAQs

You can give any service voucher to your family and friends as a gift. You can buy the Gift Voucher here. Standard hourly rates and Terms & Conditions apply.

Category: Other FAQs

“Please send us the promotional code through email at hello@premiumclean.co.nz. Please send us before the day of service and we will get this added on for you.

Category: Other FAQs

To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe.

Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz

Category: Other FAQs

In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel free to contact us

Category: Other FAQs

You can apply this during the booking process. There is a field to enter the discounted code under the property address. You can see the change in the booking summary on the right side of the site.

Category: Other FAQs

Your referral code will be sent to you by email when you register on the Premium Clean site. You will also be able to view your referral code by signing into your account.

About our Booking Process

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Category: Other FAQs

It is between you and your cleaner to decide on the best option. We do have a few requests for the safety of our cleaners. If you think your dogs are quite aggressive towards visitors, please let the cleaners know and keep them away for a while so that the cleaner will feel safe doing their job.

Category: Other FAQs

Please make sure your email is correct so we can make the necessary adjustments to your booking.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

“You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.”

Category: Other FAQs

Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

Category: Other FAQs

The number of cleaning hours depends on what you have booked. With that, it is up to you to decide the number of hours of cleaning you want to be provided.

If you are quite unsure of the typical duration, we highly advise running through the cleaning needs of each room and the level of detail you would like. Do you want your walls scrubbed or your appliances wiped? Then you must include them in the add-ons when booking. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Of course, your satisfaction is our priority. Give us a call and we’ll give you some advice on how to make the most out of your cleaning service.

Category: Other FAQs

Only one voucher per booking can be applied. Each promotion will have the terms and conditions of use listed on the promotion.

Category: Other FAQs

Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion.

You can get a quote here.”

Category: Other FAQs

We hate to see you go! Please let us know your concerns so we can address them for you. Otherwise, you can email your request to hello@premiumclean.co.nz to delete your data.

Category: Other FAQs

You can give any service voucher to your family and friends as a gift. You can buy the Gift Voucher here. Standard hourly rates and Terms & Conditions apply.

Category: Other FAQs

“Please send us the promotional code through email at hello@premiumclean.co.nz. Please send us before the day of service and we will get this added on for you.

Category: Other FAQs

To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe.

Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz

Category: Other FAQs

In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel free to contact us

Category: Other FAQs

You can apply this during the booking process. There is a field to enter the discounted code under the property address. You can see the change in the booking summary on the right side of the site.

Category: Other FAQs

Your referral code will be sent to you by email when you register on the Premium Clean site. You will also be able to view your referral code by signing into your account.

About our Customer Support

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Category: Other FAQs

It is between you and your cleaner to decide on the best option. We do have a few requests for the safety of our cleaners. If you think your dogs are quite aggressive towards visitors, please let the cleaners know and keep them away for a while so that the cleaner will feel safe doing their job.

Category: Other FAQs

Please make sure your email is correct so we can make the necessary adjustments to your booking.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

“You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.”

Category: Other FAQs

Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

Category: Other FAQs

The number of cleaning hours depends on what you have booked. With that, it is up to you to decide the number of hours of cleaning you want to be provided.

If you are quite unsure of the typical duration, we highly advise running through the cleaning needs of each room and the level of detail you would like. Do you want your walls scrubbed or your appliances wiped? Then you must include them in the add-ons when booking. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Of course, your satisfaction is our priority. Give us a call and we’ll give you some advice on how to make the most out of your cleaning service.

Category: Other FAQs

Only one voucher per booking can be applied. Each promotion will have the terms and conditions of use listed on the promotion.

Category: Other FAQs

Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion.

You can get a quote here.”

Category: Other FAQs

We hate to see you go! Please let us know your concerns so we can address them for you. Otherwise, you can email your request to hello@premiumclean.co.nz to delete your data.

Category: Other FAQs

You can give any service voucher to your family and friends as a gift. You can buy the Gift Voucher here. Standard hourly rates and Terms & Conditions apply.

Category: Other FAQs

“Please send us the promotional code through email at hello@premiumclean.co.nz. Please send us before the day of service and we will get this added on for you.

Category: Other FAQs

To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe.

Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz

Category: Other FAQs

In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel free to contact us

Category: Other FAQs

You can apply this during the booking process. There is a field to enter the discounted code under the property address. You can see the change in the booking summary on the right side of the site.

Category: Other FAQs

Your referral code will be sent to you by email when you register on the Premium Clean site. You will also be able to view your referral code by signing into your account.

Before the Cleaning Service

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Category: Other FAQs

It is between you and your cleaner to decide on the best option. We do have a few requests for the safety of our cleaners. If you think your dogs are quite aggressive towards visitors, please let the cleaners know and keep them away for a while so that the cleaner will feel safe doing their job.

Category: Other FAQs

Please make sure your email is correct so we can make the necessary adjustments to your booking.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

“You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.”

Category: Other FAQs

Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

Category: Other FAQs

The number of cleaning hours depends on what you have booked. With that, it is up to you to decide the number of hours of cleaning you want to be provided.

If you are quite unsure of the typical duration, we highly advise running through the cleaning needs of each room and the level of detail you would like. Do you want your walls scrubbed or your appliances wiped? Then you must include them in the add-ons when booking. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Of course, your satisfaction is our priority. Give us a call and we’ll give you some advice on how to make the most out of your cleaning service.

Category: Other FAQs

Only one voucher per booking can be applied. Each promotion will have the terms and conditions of use listed on the promotion.

Category: Other FAQs

Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion.

You can get a quote here.”

Category: Other FAQs

We hate to see you go! Please let us know your concerns so we can address them for you. Otherwise, you can email your request to hello@premiumclean.co.nz to delete your data.

Category: Other FAQs

You can give any service voucher to your family and friends as a gift. You can buy the Gift Voucher here. Standard hourly rates and Terms & Conditions apply.

Category: Other FAQs

“Please send us the promotional code through email at hello@premiumclean.co.nz. Please send us before the day of service and we will get this added on for you.

Category: Other FAQs

To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe.

Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz

Category: Other FAQs

In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel free to contact us

Category: Other FAQs

You can apply this during the booking process. There is a field to enter the discounted code under the property address. You can see the change in the booking summary on the right side of the site.

Category: Other FAQs

Your referral code will be sent to you by email when you register on the Premium Clean site. You will also be able to view your referral code by signing into your account.

During the Cleaning Service

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Category: Other FAQs

It is between you and your cleaner to decide on the best option. We do have a few requests for the safety of our cleaners. If you think your dogs are quite aggressive towards visitors, please let the cleaners know and keep them away for a while so that the cleaner will feel safe doing their job.

Category: Other FAQs

Please make sure your email is correct so we can make the necessary adjustments to your booking.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

“You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.”

Category: Other FAQs

Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

Category: Other FAQs

The number of cleaning hours depends on what you have booked. With that, it is up to you to decide the number of hours of cleaning you want to be provided.

If you are quite unsure of the typical duration, we highly advise running through the cleaning needs of each room and the level of detail you would like. Do you want your walls scrubbed or your appliances wiped? Then you must include them in the add-ons when booking. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Of course, your satisfaction is our priority. Give us a call and we’ll give you some advice on how to make the most out of your cleaning service.

Category: Other FAQs

Only one voucher per booking can be applied. Each promotion will have the terms and conditions of use listed on the promotion.

Category: Other FAQs

Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion.

You can get a quote here.”

Category: Other FAQs

We hate to see you go! Please let us know your concerns so we can address them for you. Otherwise, you can email your request to hello@premiumclean.co.nz to delete your data.

Category: Other FAQs

You can give any service voucher to your family and friends as a gift. You can buy the Gift Voucher here. Standard hourly rates and Terms & Conditions apply.

Category: Other FAQs

“Please send us the promotional code through email at hello@premiumclean.co.nz. Please send us before the day of service and we will get this added on for you.

Category: Other FAQs

To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe.

Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz

Category: Other FAQs

In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel free to contact us

Category: Other FAQs

You can apply this during the booking process. There is a field to enter the discounted code under the property address. You can see the change in the booking summary on the right side of the site.

Category: Other FAQs

Your referral code will be sent to you by email when you register on the Premium Clean site. You will also be able to view your referral code by signing into your account.

Other FAQs

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Category: Other FAQs

It is between you and your cleaner to decide on the best option. We do have a few requests for the safety of our cleaners. If you think your dogs are quite aggressive towards visitors, please let the cleaners know and keep them away for a while so that the cleaner will feel safe doing their job.

Category: Other FAQs

Please make sure your email is correct so we can make the necessary adjustments to your booking.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

“You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.”

Category: Other FAQs

Please login to your Premium Clean account and you will be able to change your name, property address, email, and other information you wish to change.

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

Category: Other FAQs

The number of cleaning hours depends on what you have booked. With that, it is up to you to decide the number of hours of cleaning you want to be provided.

If you are quite unsure of the typical duration, we highly advise running through the cleaning needs of each room and the level of detail you would like. Do you want your walls scrubbed or your appliances wiped? Then you must include them in the add-ons when booking. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Of course, your satisfaction is our priority. Give us a call and we’ll give you some advice on how to make the most out of your cleaning service.

Category: Other FAQs

Only one voucher per booking can be applied. Each promotion will have the terms and conditions of use listed on the promotion.

Category: Other FAQs

Our prices are transparent and fixed which means no hidden charges. The payment will be held 24 hours prior to the booking. The system will deduct the payment automatically from the same registered card and a GST receipt will be issued after service completion.

You can get a quote here.”

Category: Other FAQs

We hate to see you go! Please let us know your concerns so we can address them for you. Otherwise, you can email your request to hello@premiumclean.co.nz to delete your data.

Category: Other FAQs

You can give any service voucher to your family and friends as a gift. You can buy the Gift Voucher here. Standard hourly rates and Terms & Conditions apply.

Category: Other FAQs

“Please send us the promotional code through email at hello@premiumclean.co.nz. Please send us before the day of service and we will get this added on for you.

Category: Other FAQs

To offer you payment methods and ensure the highest standards of security and stability, we chose to partner with Stripe.

Stripe is a third-party secure-payment provider. They hold all customer card details and facilitate payment processes for Premium Clean. You can read more about Adyen at https://stripe.com/nz

Category: Other FAQs

In the unfortunate event that a cleaner does not show up, please contact the cleaners through the premium clean mobile app. If you are still not able to get hold of the cleaners then please contact the premium clean. You will not be charged in such a case. If you require further support please feel free to contact us

Category: Other FAQs

You can apply this during the booking process. There is a field to enter the discounted code under the property address. You can see the change in the booking summary on the right side of the site.

Category: Other FAQs

Your referral code will be sent to you by email when you register on the Premium Clean site. You will also be able to view your referral code by signing into your account.

Book a cleaner today

Get your weekend back with our regular, catchup or once off cleans.

Call our friendly team

0800 786 780

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